Refund policy
At Intimate Rose, we care deeply about your experience with our products. If something doesn’t feel right, we’re here to support you and make sure you’re taken care of.
Returns Eligibility
- Domestic Returns Only: We can accept returns on U.S. orders only.
- Return Window: Returns are available within 30 days of purchase.
- Condition of Products: Products must be unopened to qualify for a return, unless noted below.
Refunds
- Opened Supplements: For safety, opened supplements cannot be returned. If you provide the lot number, our support team will arrange a refund for you.
- Bundles: Unopened items from bundles may be returned individually. Customers are responsible for return shipping.
- Subscriptions: If a subscription order ships before cancellation, unopened products can be returned at the customer’s expense for a refund.
Return Shipping
- Customers are responsible for return shipping costs.
- Because we cannot cover lost or damaged packages, please use a trackable shipping method. USPS Priority Mail is often reliable and affordable.
Refund Processing
- Refunds are issued back to your original payment method (Credit Card, PayPal, or Check/Money Order).